Returns & Exchanges
We want you to be fully satisfied with your premium audio experience, which is why we offer a 30-day money-back guarantee on all products purchased directly from our online store. If you are not completely happy with your headphones or microphones, you can return them in their original packaging for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Gear
Carefully place the Sennheiser product and all original accessories into the original box to ensure they are protected during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided via email, then securely affix it to the outside of your return parcel.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing